Pulse Client Error Message Guide

Pulse Secure Client

Error Messages Guide

Published February 2020

Document Version 1.1.1

Pulse Secure Client Error Message Guide

Pulse Secure, LLC

2700 Zanker Road, Suite 200

San Jose, CA 95134

This product includes the Envoy SNMP Engine, developed by Epilogue Technology, an Integrated Systems

documentation were developed at private expense, and no part of them is in the public domain.

University of Toronto.

This product includes FreeBSD software developed by the University of California, Berkeley, and its contributors.

All of the documentation and software included in the 4.4BSD and 4.4BSD-Lite Releases is copyrighted by the

originated and developed through release 3.0 by Cornell University and its collaborators. Gated is based on

Kirton’s EGP, UC Berkeley’s routing daemon (routed), and DCN’s HELLO routing protocol. Development of Gated

1991, D. L. S. Associates.

Communications, Inc.

Pulse Secure, Pulse and Steel-Belted Radius are registered trademarks of Pulse Secure, LLC. in the United States

and other countries. The Pulse Secure Logo, the Pulse logo, and PulseE are trademarks of Pulse Secure, LLC. All

other trademarks, service marks, registered trademarks, or registered service marks are the property of their

respective owners.

Pulse Secure assumes no responsibility for any inaccuracies in this document. Pulse Secure reserves the right to

change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Pulse Secure or components thereof might be covered by one or more of the

following patents that are owned by or licensed to Pulse Secure: U.S. Patent Nos. 5,473,599, 5,905,725,

5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899,

6,552,918, 6,567,902, 6,578,186, and 6,590,785.

Pulse Connect Secure Getting Started Guide for PSA Series and MAG Series Appliances

The information in this document is current as of the date on the title page.

END USER LICENSE AGREEMENT

The Pulse Secure product that is the subject of this technical documentation consists of (or is intended for use

with) Pulse Secure software. Use of such software is subject to the terms and conditions of the End User License

Agreement (“EULA”) posted at https://www.pulsesecure.net/support. By downloading, installing or using such

software, you agree to the terms and conditions of that EULA.

Pulse Secure Client Error Message Guide

Revision History

The following table lists the revision history for this document.

Revision

Date

Description

1.1.1

February 2020

Cosmetic Changes

1.1

January 2020

Updated Detailed Connection Status Messages section.

1.0

April 2019

No documentation update for Release 9.1R1.

Pulse Secure Client Error Message Guide

Contents

REVISION HISTORY .......................................................................................................................................................................3

REQUESTING TECHNICAL SUPPORT ............................................................................................................................................5

OVERVIEW ......................................................................................................................................................................................6

PULSE SECURE CLIENT ERROR MESSAGES .................................................................................................................................6

PULSENETWORKSTATE ERROR MESSAGES .................................................................................................................................13

DETAILED CONNECTION STATUS MESSAGES ..............................................................................................................................14

Pulse Secure Client Error Message Guide

Requesting Technical Support

Technical product support is available through the Pulse Secure Global Support Center (PSGSC). If you have a

support contract, then file a ticket with PSGSC.

•

Product warranties—For product warranty information, visit https://www.pulsesecure.net

•

Find product documentation: https://www.pulsesecure.net/techpubs/

•

Find solutions and answer questions using our Knowledge Base: https://www.pulsesecure.net/support

Opening a Case with PSGSC

You can open a case with PSGSC on the Web or by telephone.

•

Use the Case Management tool in the PSGSC at https://www.pulsesecure.net/support.

•

Call Phone: 1-844-751-7629 (Toll Free, US).

For international or direct-dial options in countries without toll-free numbers, see

https://www.pulsesecure.net/support

Pulse Secure Client Error Message Guide

Overview

This document lists all the Pulse client error messages.

You can customize these messages by using the Pulse Secure Branding Tool, BrandPackager, which is

available on the Pulse software downloads page of https://www.pulsesecure.net/support.

Pulse Secure Client Error Messages

Error Code

Category/ Type of Error

Description

1300

kMsgEapAMErrGeneralFailure

General Failure. Try the operation again. If the problem persists,

contact your network administrator.

1301

kMsgEapAMErrTimeout

Timeout. The operation exceeded the time limit. Try the operation

again.

1302

kMsgEapAMErrIncomplete

Authentication not completed. Try the operation again. If the

problem persists, contact your network administrator.

1303

kMsgEapAMErrParseFailure

Error in format of received messages. Try the operation again. If the

problem persists, contact your network administrator.

1304

kMsgEapAMErrNoCredentials

Client credentials were not available. Try the operation again. If the

problem persists, contact your network administrator.

1305

kMsgEapAMErrInternalFailure

Unknown error. Try the operation again. If the problem persists,

contact your network administrator.

1306

kMsgEapAMErrProtocolFailure

Protocol error in received messages. Try the operation again. If the

problem persists, contact your network administrator.

1307

MsgEapAMErrClientReject

Server not authenticated. Try the operation again. If the problem

persists, contact your network administrator.

1308

MsgEapAMErrServerReject

Authentication rejected by server. Try the operation again. If the

problem persists, contact your network administrator.

1309

kMsgEapAMErrAuthenticationFailure

Authentication failure. Try the operation again. If the problem

persists, contact your network administrator.

1310

kMsgEapAMErrTlsHandshakeFailrure

TLS handshake failure. Try the operation again. If the problem

persists, contact your network administrator.

1311

kMsgEapAMErrNoUserCertificate

User certificate not available. Try the operation again. If the problem

persists, contact your network administrator.

1312

kMsgEapAMErrNoAgreedMethod

Client and server could not agree on authentication method. Try the

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

operation again. If the problem persists, contact your network

administrator.

1313

kMsgEapAMErrErrorChangingPassword

Error changing password. The authentication server might not be

currently available. Try the operation later. If the problem persists,

contact your network administrator.

1314

kMsgEapAMErrRestrictedLogonHours

Restricted logon hours. Your logon credentials are valid only during

certain hours.

1315

kMsgEapAMErrNoPermission

You do not have permission to perform the operation.

1316

kMsgEapAMErrAcctDisabled

Your account has been disabled. Contact your network

administrator.

1317

kMsgEapAMErrPasswordExpired

Password expired. You must change your password before you can

1318

kMsgEapAMErrUnknown

Unknown error. Try the operation again. If the problem persists,

contact your network administrator.

1319

kMsgEapAMErrJuacAuthFailed

Authentication rejected by server. Try the operation again. If the

problem persists, contact your network administrator.

1320

kMsgEapAMErrJuacInvalidRealm

Invalid Realm. The realm is no longer available. If you use saved

credentials to log in to the system, use the Forget Saved Settings

feature and then try logging in again.

1321

kMsgEapAMErrJuacVersionUnsupported

Version unsupported. Try the operation again. If the problem

persists, contact your network administrator.

1322

kMsgEapAMErrJuacMaxSessions

Too many users for this realm. The selected realm is already serving

the maximum number of users

1323

kMsgEapAMErrJuacAdminsOnly

Only administrators can sign on. The realm is currently restricted to

administrator access.

1324

kMsgEapAMErrJuacTooMany

Too many concurrent users. Try the operation again later.

1325

kMsgEapAMErrJuacIpDenied

Logins disabled from this IP address. The server has associated

your login information with a specific IP address and the IP address

for this login attempt does not match configured settings

1326

kMsgEapAMErrJuacOtherFailure

Other JUAC failure. Try the operation again. If the problem persists,

contact your network administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1327

kMsgEapAMErrJuacAccountDisabled

Account has been disabled. Contact your network administrator.

1328

kMsgEapAMErrJuacAccountExired

Account has expired. Contact your network administrator.

1329

kMsgEapAMErrJuacNoRoles

You are not allowed to sign in. Contact your network administrator.

1330

kMsgEapAMErrJuacIpBlocked

Logins temporarily disabled from this computer. Try the operation

again later.

1331

kMsgEapAMErrJuacUnknown

Authentication rejected by server. Try the operation again. If the

problem persists, contact your network administrator.

1332

kMsgEapAMErrJuacWrongCertificate

Missing or invalid client certificate. Contact your network

administrator.

1333

kMsgEapAMErrJuacAccountLockedOut

Account locked out. Contact your network administrator.

1334

kMsgEapAMErrTlsClientAlert_0

Client issued alert close notify. Try the operation again. If the

problem persists, contact your network administrator.

1335

kMsgEapAMErrTlsClientAlert_10

Client issued alert unexpected message. Try the operation again. If

the problem persists, contact your network administrator.

1336

kMsgEapAMErrTlsClientAlert_20

Client issued alert bad record mac. Try the operation again. If the

problem persists, contact your network administrator.

1337

kMsgEapAMErrTlsClientAlert_21

Client issued alert decryption failed. Try the operation again. If the

problem persists, contact your network administrator.

1338

kMsgEapAMErrTlsClientAlert_22

Client issued alert record overflow. Try the operation again. If the

problem persists, contact your network administrator.

1339

kMsgEapAMErrTlsClientAlert_30

Client issued alert decompression failure. Try the operation again. If

the problem persists, contact your network administrator.

1340

kMsgEapAMErrTlsClientAlert_40

Client issued alert handshake failure. Try the operation again. If the

problem persists, contact your network administrator.

1341

kMsgEapAMErrTlsClientAlert_42

Client issued alert bad certificate. Contact your network

administrator.

1342

kMsgEapAMErrTlsClientAlert_43

Client issued alert unsupported certificate. Contact your network

administrator.

1343

kMsgEapAMErrTlsClientAlert_44

Client issued alert certificate revoked. Contact your network

administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1344

kMsgEapAMErrTlsClientAlert_45

Client issued alert certificate expired. Contact your network

administrator.

1345

kMsgEapAMErrTlsClientAlert_46

Client issued alert certificate unknown. Contact your network

administrator.

1346

kMsgEapAMErrTlsClientAlert_47

Client issued alert illegal parameter. Try the operation again. If the

problem persists, contact your network administrator.

1347

kMsgEapAMErrTlsClientAlert_48

Client issued alert unknown certificate authority. Contact your

network administrator.

1348

kMsgEapAMErrTlsClientAlert_49

Client issued alert access denied. Try the operation again. If the

problem persists, contact your network administrator.

1349

kMsgEapAMErrTlsClientAlert_50

Client issued alert decode error. Try the operation again. If the

problem persists, contact your network administrator.

1350

kMsgEapAMErrTlsClientAlert_51

Client issued alert decrypt error. Try the operation again. If the

problem persists, contact your network administrator.

1351

kMsgEapAMErrTlsClientAlert_60

Client issued alert export restriction. Contact your network

administrator.

1352

kMsgEapAMErrTlsClientAlert_70

Client issued alert protocol version. Contact your network

administrator.

1353

kMsgEapAMErrTlsClientAlert_71

Client issued alert insufficient security. Contact your network

administrator.

1354

kMsgEapAMErrTlsClientAlert_80

Client issued alert internal error. Contact your network

administrator.

1355

kMsgEapAMErrTlsClientAlert_90

Client issued alert user canceled. Try the operation again. If the

problem persists, contact your network administrator.

1356

kMsgEapAMErrTlsClientAlert_100

Client issued alert no renegotiation. Try the operation again. If the

problem persists, contact your network administrator.

1357

kMsgEapAMErrTlsClientAlert_100

Server issued alert close notify. Try the operation again. If the

problem persists, contact your network administrator.

1358

kMsgEapAMErrTlsServerAlert_10

Server issued alert unexpected message. Try the operation again. If

the problem persists, contact your network administrator.

1359

kMsgEapAMErrTlsServerAlert_20

Server issued alert bad record mac. Try the operation again. If the

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

problem persists, contact your network administrator.

1360

kMsgEapAMErrTlsServerAlert_21

Server issued alert decryption failed. Try the operation again. If the

problem persists, contact your network administrator.

1361

kMsgEapAMErrTlsServerAlert_22

Server issued alert record overflow. Try the operation again. If the

problem persists, contact your network administrator.

1362

kMsgEapAMErrTlsServerAlert_30

Server issued alert decompression failure. Try the operation again.

If the problem persists, contact your network administrator.

1363

kMsgEapAMErrTlsServerAlert_40

Server issued alert handshake failure. Try the operation again. If the

problem persists, contact your network administrator.

1364

kMsgEapAMErrTlsServerAlert_42

Server issued alert bad certificate. Try the operation again. If the

problem persists, contact your network administrator.

1365

kMsgEapAMErrTlsServerAlert_43

Server issued alert unsupported certificate. Try the operation again.

If the problem persists, contact your network administrator.

1366

kMsgEapAMErrTlsServerAlert_44

Server issued alert certificate revoked. Try the operation again. If

the problem persists, contact your network administrator.

1367

kMsgEapAMErrTlsServerAlert_45

Server issued alert certificate expired. Try the operation again. If the

problem persists, contact your network administrator.

1368

kMsgEapAMErrTlsServerAlert_46

Server issued alert certificate unknown. Try the operation again. If

the problem persists, contact your network administrator.

1369

kMsgEapAMErrTlsServerAlert_47

Server issued alert illegal parameter. Try the operation again. If the

problem persists, contact your network administrator.

1370

kMsgEapAMErrTlsServerAlert_48

Server issued alert unknown certificate authority. Try the operation

again. If the problem persists, contact your network administrator.

1371

kMsgEapAMErrTlsServerAlert_49

Server issued alert access denied. Try the operation again. If the

problem persists, contact your network administrator.

1372

kMsgEapAMErrTlsServerAlert_50

Server issued alert decode error. Try the operation again. If the

problem persists, contact your network administrator.

1373

kMsgEapAMErrTlsServerAlert_51

Server issued alert decrypt error. Try the operation again. If the

problem persists, contact your network administrator.

1374

kMsgEapAMErrTlsServerAlert_60

Server issued alert export restriction. Contact your network

administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1375

kMsgEapAMErrTlsServerAlert_70

Server issued alert protocol version. Contact your network

administrator.

1376

kMsgEapAMErrTlsServerAlert_71

Server issued alert insufficient security. Contact your network

administrator.

1377

kMsgEapAMErrTlsServerAlert_80

Server issued alert internal error. Try the operation again. If the

problem persists, contact your network administrator.

1378

kMsgEapAMErrTlsServerAlert_90

Server issued alert user canceled. Try the operation again. If the

problem persists, contact your network administrator.

1379

kMsgEapAMErrTlsServerAlert_100

Server issued alert no renegotiation. Contact your network

administrator.

1380

kMsgEapAMErrJuacTooManyEESUsers

Too many users for EES. The number of concurrent Enhanced

Endpoint Defense (Malware Protection) users signed into the

system has exceeded the system

limit. You can try again in a few minutes, else contact your network

administrator.

1381

kMsgEapAMErrJuacTooManyPRMUsers

The number of concurrent Shavlik Remediation users signed into

the system has exceeded the system limit. You can try again in a

few minutes, else contact your network administrator.

1382

kMsgEapAMErrPromptTimeout

User input timeout. Pulse timed out waiting for user input. Pulse will

attempt to connect again shortly. Press Retry to start right away.

1383

kMsgEapAMErrPromptNotAllowed

Pulse UI prompts are not allowed at this time. This may be a result

of misconfiguration related to machine connection. Please contact

your network administrator.

1384

kMsgEapAMErrJuacFipsRequired

FIPS mode required. You are not allowed to make this connection

because the server has indicated that it will only allow connections

from a Pulse Secure client running in FIPS mode. Please contact

your administrator for more information.

1385

kMsgEapAMErrJuacFipsRequiredNotSupporte

dOnPlatform

FIPS mode required. You are not allowed to make this connection

because the server has indicated that it will only allow connections

from a Pulse Secure client running in FIPS mode. FIPS mode is not

currently available in Pulse on this operating system.

1500

kMsg8021xAMErrNoWindowsProfile

No Windows WLAN profile. Verify your wireless network

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

configuration and then try the operation again

1501

kMsg8021xAMErrNoWindowsProfile

No SSID(s) in range for connection request. Verify your wireless

network configuration and SSID signal strength and then try the

operation again.

1502

kMsg8021xAMErrIVEFailed

IVE connection failed. Manually restart your connection.

1503

kMsg8021xAMErrReconnectFailed

Windows didn't respond to reconnection request. Possible cause

may be the network cable is unplugged or plugged into a non

8021.x port (on the switch). Please fix the possible cause and

manually restart your connection.

1504

kMsg8021xAMErrWirelessFailed

Wireless 802.1x network request failed. Manually restart your

connection.

1505

kMsg8021xAMErrWirelessFailed

Authentication unexpectedly terminated by Windows 802.1x

supplicant. If Windows doesn't retry automatically, then manually

restart your connection.

1506

kMsg8021xAMErrWirelessSuppression

Wireless suppression has been enabled by administrator. The

802.1x wireless networks are suppressed when a valid wired

network is detected.

1800

kMsgConnMgrErrConnectionMethodFailure

Failed to invoke connection method. Retry the operation. If the

problem persists, re-install application or contact your network

administrator.

1801

kMsgConnMgrErrConnectionDoesNotExist

A connection attempt was made on a connection which does not

exist, try deleting and re-adding the connection.

1802

kMsgConnMgrErrConnectionDoesAlreadyExis

A connection attempt was made to a connection which already

exists, try disconnecting and re-connecting the connection

1803

kMsgConnMgrErrConnMethodTerminated

Connection method stopped unexpectedly with error, try re-

starting your application.

1804

kMsgConnMgrErrConnMethodTooMany

The connection failed because there is already a connection of that

type connected, and the connection method doesn't allow

concurrent connections.

Pulse Secure Client Error Message Guide

PulseNetworkState Error Messages

Error Code

Category/ Type of Error

Description

1901

kMsgIntegrationAMStatusLinkFailure

Association to the network has failed.

1902

kMsgIntegrationAMStatusInternetFailure

No Internet Access. Internet detection on the network has failed.

1903

kMsgIntegrationAMStatusAuthFailure

Invalid username or password. Authentication to the network has

failed.

1904

kMsgIntegrationAMStatusCaptivePortalFailur

Web based authentication failure. The browser-based login to the

network has timed out or failed.

1905

kMsgIntegrationAMStatusCertificateError

Invalid certificate. The certificate credential is invalid or unavailable.

1906

kMsgIntegrationAMStatusSuppressed

Network suppressed. Access to the network is blocked by policy

while a higher priority network is connected.

Pulse Secure Client Error Message Guide

Detailed Connection Status Messages

Error Code

Category/ Type of Error

Description

kMsgCommonErrOk

Operation succeeded.

kMsgCommonErrFailure

General failure. Try the operation again. If the problem persists,

contact your network administrator.

kMsgCommonErrConnection

Internal IPC connection has failed. Try the operation again or even

restarting the machine. If the problem persists, contact your

network administrator.

kMsgCommonErrUnimplemented

Command or feature is unimplemented. Contact your network

administrator.

kMsgCommonErrParameter

Parameter is invalid. Try the operation again. If the problem

persists, contact your network administrator.

kMsgCommonErrInvalidHandle

Invalid handle. Try the operation again. If the problem persists,

restart your system.

kMsgCommonErrBufferSize

Supplied buffer is too small. Try the operation again. If the problem

persists, restart your system.

kMsgCommonErrOutOfMemory

Out of memory. Try the operation again. If the problem persists, try

freeing up some memory by closing unwanted applications. If the

problem still persists, then restart your system.

kMsgCommonErrNotStarted

IO subsystem was not started. Try the operation again. If the

problem persists, restart your system.

kMsgCommonErrUnknownCommand

Service received an unknown command. Try the operation again. If

the problem persists, contact your network administrator.

kMsgCommonErrIoSystem

IO sub system has generally malfunctioned. Try the operation

again. If the problem persists, contact your network administrator.

kMsgCommonErrNotFound

Request item is not found. Try the operation again. If the problem

persists, contact your network administrator.

kMsgCommonErrAlreadyExists

Request entity already exists. Try the operation again. If the

problem persists, contact your network administrator.

kMsgCommonErrAlreadyStarted

Request entity was already started. Try the operation again. If the

problem persists, contact your network administrator.

kMsgCommonErrInvalidService

Entity has an invalid code signing signature. Contact your network

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

administrator.

kMsgCommonErrCancelled

Operation canceled. Try the operation again. If the problem

persists, contact your network administrator.

kMsgCommonErrShutdown

Connection has been shut down. The server has reset the

connection. You must login again to reconnect.

999

kMsgCommonPassAnySuppTypeArg, used for

passing thru any supported data type

argument

{0}

1100

kMsgIveAMErrInstanceAlreadyInUse

Instance already in use.

1101

kMsgIveAMErrLoadingStore

Failed to load store. Restart your system. If the problem persists,

contact your network administrator.

1102

kMsgIveAMErrLoadConnection

Failed to load connection. Retry the operation. If the problem

persists, contact your network administrator.

1103

kMsgIveAMErrRetrieveURI

Could not retrieve Uniform Resource Identifier (URI). Retry the

operation. If the problem persists, contact your network

administrator.

1104

kMsgIveAMErrInitiateConnect

Failed to initiate the connection. Retry the operation. If the problem

persists, contact your network administrator.

1105

kMsgIveAMErrConnectingChannel

Error Connecting channel (stage: {0}, error: {1}).

1106

kMsgIveAMErrAccessMethod

Generic access method connection error. Error provisioning access

method {0}; error can vary based on the access method.

1107

kMsgIveAMErrInvalidCertificate

Invalid server certificate. Server certificate validation failed. If you

are certain that this is a valid destination, click Retry to continue.

Otherwise, click Close and contact your network administrator.

1108

kMsgIveAMErrConnectionFailed

Connection failed. Retry the operation. If the problem persists,

contact your network administrator.

1109

kMsgIveAMErrSessionExpired

Session expired. Your connection to the network has expired due

to inactivity. Please log in again to establish connectivity.

1110

kMsgIveAMErrProtocol

Unable to communicate with the server. The server can't respond

to Juniper networking requests. This could be due to the server

being down, or connecting to a server that's not a Juniper server. If

this condition persists, please contact your administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1111

kMsgIveAMErrHostUnknown

Host not found. Hostname could not be resolved using the Domain

Name System (DNS). Please try again. If your system allows you to

edit your connections and you know the destination's IP address,

try this connection using the IP address. If the problem persists,

contact your network administrator.

1112

kMsgIveAMErrPulseSubsystem

Pulse sub-system error. Retry the operation. If the problem

persists, contact your network administrator.

1113

kMsgIveAMErrCancelled

The operation has been canceled.

1114

kMsgIveAMErrAuthentication

Authentication error. Retry the operation. Make sure you are using

current credentials. If you recently changed your password and

Pulse is using saved settings, you must use the Forget Saved

Settings feature to be prompted again for your login credentials

1115

kMsgIveAMErrNetwork

Network errors can be caused by temporary conditions such as an

invalid IP address, a server not available, and so on. Please try the

operation again. Restart your system and try the operation again. If

the problem persists, contact your network administrator.

1116

kMsgIveAMErrServer

Server error. The server is not available. Please try again later. If the

problem persists, contact your network administrator.

1117

kMsgIveAMErrUIPromptFailed

UI prompt failed. Please try the operation again. If the problem

persists, contact your network administrator.

1118

kMsgIveAMErrUIPromptTimedout

UI prompt timed-out. Please try the operation again

1119

kMsgIveAMErrNoProxy

Proxy not available. The proxy system is not currently available.

Please try again later. If the problem persists, contact your network

administrator.

1120

kMsgIveAMErrConnectionClosed

Connection closed. The server has reset this connection. You must

1121

kMsgIveAMErrVLANChange

VLAN Hash changed to {0}.

1122

MsgIveAMErrCompliance

Endpoint is out of compliance. Access was refused because your

system does not meet security requirements. Some issues can be

fixed automatically, and then you can try the login again. For other

issues, please click the link to see the actions you can take to

resolve the issue.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1123

kMsgSuspendForUpdate

Connection suspended for component upgrade. The Connection

has been temporarily terminated to allow the system to update

components. The connection will resume when the update is

complete.

1124

kMsgIveAMUnknownFatalError

The access server has encountered an error {0} that prevents this

client from obtaining access. Contact your administrator

1125

kMsgAMErrNcIpAllocFail

The Remote Access server was unable to allocate a network

address for your client. Contact your administrator.

1126

kMsgIveAMErrNcWrongClient

You have chosen, or were assigned, a realm and role that are not

configured for Pulse Secure client. Disconnect, clear your saved

settings, reconnect, and choose another username, realm or role.

If this error persists, please contact your administrator.

1127

kMsgIveAMErrUACMultipleClients

Too many connections from the same endpoint. The access server

you are connecting to does not allow connections from both Pulse

and Odyssey Access Client. Please disconnect your connection

from OAC to continue.

1128

kMsgIveAMErrNoRoaming

Roaming not allowed for connection. The network address of this

client has changed since the client originally authenticated, which is

not allowed.

1129

kMsgIveAMUnknownMethodError

The server requested a policy for an access method that is

unknown or not installed.

1130

kMsgIveAMMethodFailed

Unable to load access method. The access method failed to

initialize properly. This could be caused by attempting to connect

to multiple remote access devices simultaneously.

1131

kMsgIveAMSessionInvalid

The server reported an invalid user authentication session {0}.

1132

kMsgIveAMServerError

The server detected error {0} during your session. Please contact

your administrator.

1133

kMsgIveAMNetworkUnreachable

Network unreachable

1134

kMsgIveAMErrSAAccessMethodLoaded

Too many remote access methods. The server attempted to

configure more than one remote access method, when only one is

allowed. Please contact your administrator.

1135

kMsgIveAMErrSAAccessMethodLoadedOtherIn

Remote access already provided by another connection. The

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

stance

connection attempted to provide remote access services, however,

another connection is already providing remote access.

Disconnect the other connection and try again.

1136

kMsgIveAMErrTransport

Failed to load the communication module. Check the Pulse

installation and try again.

1137

kMsgIveAMSessionTerminated

Your login session has been terminated. Please log in again.

1138

kMsgIveAMSessionTimeout

Your login session has been expired by the server. Please log in

again.

1139

kMsgIveAMSessionRoleChange

Access options have changed. The server has requested that your

remote access method be changed. You will be reconnected

automatically.

1140

kMsgIveAMConnectionRouteChange

The network route to the server has changed. You will be

reconnected automatically.

1143

kMsgIveAMCaptivePortal

Network access restricted by hotspot. A captive portal hotspot may

be restricting your network access. You may need to use a browser

to log on to the hotspot before Pulse can connect. This problem

could also be caused by connecting to a server, which is not a

Pulse Secure server.

1144

kMsgIveAMErrMinimumClientVersionViolation

Restricted Pulse Secure Client version. This version of Pulse Secure

Client is not allowed to connect. Please upgrade the client or

contact your administrator.

1145

kMsgIveAMErrClientCertificate

Client certificate error. If it is a valid case, then click Retry to

continue. Else, click Close and contact your network administrator.

1200

kMsgIveAMErrInstanceAlreadyConnected

Multiple secure connections attempted. Network policies support

only one secure connection at a time. To create a new secure

connection, you must first disconnect your current secure

connection.

1201

kMsgNcAMErrInstanceAlreadyStarting

Another secure session is connecting.

1202

kMsgNcAMErrInstanceDisconnecting

Another secure session is disconnecting

1203

kMsgNcAMErrGetUserContext

Failed to get user context. Please try the operation again. If the

problem persists, contact your network administrator.

1204

kMsgNcAMErrGetProxyInfo

Failed to get proxy info. Please try the operation again. If the

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

problem persists, contact your network administrator.

1205

kMsgNcAMErrSetupVA

Failed to setup virtual adapter. Restart your system and try again. If

the problem persists, contact your network administrator.

1206

kMsgNcAMErrSendMessage

Failed to send message to the access method. Restart your system

and try again. If the problem persists, contact your network

administrator.

1207

kMsgNcAMErrSetupHosts

Failed to configure hosts file. Restart your system and try again. If

the problem persists, contact your network administrator.

1208

kMsgNcAMErrToggleDNS

Failed to restart DNS service. Restart your system and try again. If

the problem persists, contact your network administrator.

1209

kMsgNcAMErrSetIEProxy

Failed to setup IE proxy. Restart your system and try again. If the

problem persists, contact your network administrator.

1210

kMsgNcAMSetFFProxy

Failed to setup Firefox proxy. Restart your system and try again. If

the problem persists, contact your network administrator.

1211

kMsgNcAMErrDiffConfig

New NC config is different than the older one. Will disconnect.

1212

kMsgNcAMErrRouteMonitor

NC route conflict detected, disconnect. There is a route conflict

detected in the routing table. Will disconnect.

1213

kMsgNcAMErrUnknownMsg

Remote access failed unexpectedly, retrying connection. There was

an unexpected error from the remote access service. The

connection will disconnect and retry.

1214

kMsgNcAMErrEspOnlyFailed

The ipsec connection to the server failed, and fallback to SSL is

disabled by the administrator. The connection will be retried.

1215

kMsgNcAMErrEspOnlyThroughProxy

The ESP connection to the server through web proxy is not

supported, and fallback to SSL is disabled by the administrator.

1251

kMsgSamAMLegacyWSAMFound

WSAM is already running. Please stop WSAM and try again

1252

kMsgSamAMErrJnprTdiInstall

jnprTdi driver is not installed. Please re-install Pulse and try again. If

the problem persists, contact your network administrator.

1253

kMsgSamAMErrJnprTdiStart

Failed to start jnprTdi driver. Restart your system and try again. If

the problem persists, contact your network administrator.

1254

kMsgSamAMErrJnprTdiOpen

Failed to open jnprTdi device. Restart your system and try again. If

the problem persists, contact your network administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1255

kMsgSamAMErrRebootRequired

A system reboot is required for SAM Access method. Please reboot

your system.

1256

kMsgSamErrInitFailed

Failed to initialize SAM Access Method. Please try again. If the

problem persists, contact your network administrator.

1257

kMsgSamErrIVEHostNotFound

Failed to resolve host. Hostname could not be resolved using the

Domain Name System (DNS). Please try again.

1700

kMsgCommonCertTrustNoError

No error found for this certificate or chain. The network resource

for this connection has been verified and can be trusted.

1701

kMsgCommonCertTrustIsNotTimeValid

This certificate or one of the certificates in the certificate chain is

not time valid. The system time on your endpoint may be incorrect,

the certificate may have expired, or the time of the system that

signed the certificate might have been incorrect. Verify that the

clock on your computer is accurate. If your computer clock is

accurate, then network resource for this connection cannot be

verified. Contact your network administrator.

1702

kMsgCommonCertTrustIsNotTimeNested

Certificates in the chain are not properly time nested. This message

indicates that the certificate chain is corrupted or otherwise

unreliable. The network resource for this connection cannot be

verified. Contact your network administrator.

1703

kMsgCommonCertTrustIsRevoked

Trust for this certificate or one of the certificates in the certificate

chain has been revoked. The network resource for this connection

cannot be verified. Contact your network administrator.

1704

kMsgCommonCertTrustIsNotSignatureValid

The certificate or one of the certificates in the certificate chain does

not have a valid signature. The network resource for this

connection cannot be verified. Contact your network administrator.

1705

kMsgCommonCertTrustIsNotValidForUsage

The certificate or certificate chain is not valid for its proposed

usage. This status message indicates that the certificate is not

properly enabled for use in the current application. The network

resource for this connection cannot be verified. Contact your

network administrator.

1706

kMsgCommonCertTrustIsUntrustedRoot

The certificate or certificate chain is based on an untrusted root.

The network resource for this connection cannot be verified.

Contact your network administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1707

kMsgCommonCertTrustRevocationStatusUnkn

own

The revocation status of the certificate or one of the certificates in

the certificate chain is unknown. Before accepting a certificate, the

system must make sure that the certificate has not been revoked.

The system cannot verify that the certificate is valid. Contact your

network administrator.

1708

kMsgCommonCertTrustIsCyclic

One of the certificates in the chain was issued by a certificate

authority that the original certificate had certified. The system

cannot verify that the certificate is valid. Contact your network

administrator.

1709

kMsgCommonCertTrustInvalidExtension

One of the certificates has an extension that is not valid. The

system cannot verify that the certificate is valid. Contact your

network administrator.

1710

kMsgCommonCertTrustInvalidPolicyConstraint

The certificate or certificate chain has a policy constraints

extension. The system cannot verify that the certificate is valid.

Contact your network administrator.

1711

kMsgCommonCertTrustInvalidBasicConstraints

The certificate or certificate chain has a basic constraints

extension. The system cannot verify that the certificate is valid.

Contact your network administrator.

1712

kMsgCommonCertTrustInvalidNameConstraint

The certificate or one of the certificates in the certificate chain has

a name constraints extension that is not valid. The system cannot

verify that the certificate is valid. Contact your network

administrator.

1713

kMsgCommonCertTrustHasNotSupportedNam

eConstraint

The certificate or one of the certificates in the certificate chain has

a name constraints extension that contains unsupported fields.

The system cannot verify that the certificate is valid. Contact your

network administrator.

1714

kMsgCommonCertTrustHasNotDefinedNameC

onstraint

The system cannot verify that the certificate is valid. Contact your

network administrator.

1715

kMsgCommonCertTrustHasNotPermittedNam

eContraint

The certificate or one of the certificates in the certificate chain has

a name constraints extension, and there is not a permitted name

constraint for one of the name choices in the end certificate. The

system cannot verify that the certificate is valid. Contact your

network administrator.

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1716

kMsgCommonCertTrustHasExcludedNameCon

straint

The certificate or one of the certificates in the certificate chain has

a name constraints extension, and one of the name choices in the

end certificate is explicitly excluded. The system cannot verify that

the certificate is valid. Contact your network administrator.

1717

kMsgCommonCertTrustIsPartialChain

The certificate chain is not complete. The system cannot verify that

the certificate is valid. Contact your network administrator.

1718

kMsgCommonCertTrustCtlIsNotTimeValid

A Certificate Trust List used to create this chain was not time valid.

The system cannot verify that the certificate is valid. Contact your

network administrator.

1719

kMsgCommonCertTrustCtlIsNotSignatureValid

A Certificate Trust List used to create this certificate chain did not

have a valid signature. The system cannot verify that the certificate

is valid. Contact your network administrator.

1720

kMsgCommonCertTrustCtlIsNotValidForUsage

A Certificate Trust List used to create this chain is not valid for this

usage. The system cannot verify that the certificate is valid. Contact

your network administrator.

1725

kMsgCommonCertTrustIsOfflineRevocation

The revocation servers for end certificate or its chain certificates

are offine. Try the operation again. If the problem persists, contact

your network administrator.

1726

kMsgCommonCertTrustNoIssuanceChainPolicy

The end certificate does not any issuance policy. The system

cannot verify that the certificate is valid. Contact your network

administrator.

1727

kMsgCommonCertTrustIsExplicitDistrust

The end certificate is explicitly not trusted. The system cannot

verify that the certificate is valid. Contact your network

administrator.

1728

kMsgCommonCertHasNotSupportedCriticalExt

The end certificate has a unsupported critical extension. The

system cannot verify that the certificate is valid. Contact your

network administrator

1730

kMsgCommonCertTrustPulseCertificateError

Certificate Error

1731

kMsgCommonCertTrustPulseAuthServerIdentit

yNotFound

Authentication server not trusted. Authentication server identity

not found in client's "Trusted Server List". Contact your network

administrator.

1732

kMsgCommonCertTrustPulseDoesntMatch

The certificate name does not match the server you are trying to

connect. All certificates contain the name of the server to ensure

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

that your connection has not been compromised. If you are

accessing a server with a different name, this warning will appear. If

you are in a location where it is possible that your network

connection is compromised, then please contact your

administrator to make sure that the server thumbprint is correct.

1733

kMsgUISmartcardPinError

Incorrect PIN. Please be careful when re-entering the PIN because

if you exceed the retry count you will lock the token.

1734

kMsgUISmartcardBlockedError

Smartcard blocked. Please contact the administrator for unblocking

the smartcard.

1950

kMsgIntegrationAMStatusAutoConnect

Auto connection in progress. The network is attempting to connect

automatically based on configuration settings.

1951

kMsgIntegrationAMStatusCancellingConnect

Cancelling connection. Cancelling the attempt to connect the

network.

1952

kMsgIntegrationAMStatusLinkSensed

Medium detected. The physical network medium has been

detected.

1953

kMsgIntegrationAMStatusLinkConnecting

Connecting to medium. Attempting to connect to the physical

network medium

1954

kMsgIntegrationAMStatusLinkConnected

Connected to the physical network medium.

1955

kMsgIntegrationAMStatusWaitingForKey

Waiting for the user to input the network configuration key.

1956

kMsgIntegrationAMStatusWaitingForCredential

Waiting on the user to input their login credentials.

1957

kMsgIntegrationAMStatusAuthenticating

Authenticating. Attempting to authenticate the user credentials

with the network.

1958

kMsgIntegrationAMStatusReauthenticating

Retrying authentication. Attempting to authenticate the user

credentials with the network again.

1959

kMsgIntegrationAMStatusDetectingVenue

Detecting network venue

1960

kMsgIntegrationAMStatusWaitingForUserCons

ent

Waiting on the user to accept a consensual agreement.

1961

kMsgIntegrationAMStatusDetectingInternet

Attempting to detect the Internet on the network

1962

kMsgIntegrationAMStatusLoggingOff

Logging the user out of the network

1963

kMsgIntegrationAMStatusLoggedOff

The user is logged off of the network

Pulse Secure Client Error Message Guide

Error Code

Category/ Type of Error

Description

1964

kMsgIntegrationAMStatusLinkDisconnecting

Disconnecting from the physical network medium

3000

kMsgPCLConnected

Connected. Pulse connected to the IVE

3001

kMsgPCLInvalidParameter

Invalid arguments have been specified

3002

kMsgPCLConnectError

Connection error

3003

kMsgPCLConnectedWithError

Connection with error. Pulse connection established with error

3004

kMsgPCLConnectedNotExist

Connection does not exist

3005

kMsgPCLCancelled

Pulse connection cancelled by user

3006

kMsgPCLCertError

Invalid client certificate

3007

kMsgPCLTimeout

Pulse Connection Timeout

3008

kMsgPCLNoUserConnection

Pulse connection has failed, user connection not allowed.

3009

kMsgPCLNoPolicyOverride

Pulse connection has failed, policy override not allowed

3010

kMsgPCLNotRunning

Pulse is not running

3011

kMsgPCLDisconnected

Pulse disconnected

3012

kMsgPCLExited

Pulse has exited

3020

kMsgPCLAlreadyConnected

Pulse is already connected to the IVE

3021

kMsgPCLAlreadyDisconnected

Pulse is already disconnected from the IVE

3100

kMsgPCLGenericError

Unexpected Error