HOW TO FIX WEBSITE ACCESS ISSUES

Website/CAC access issues always range in severity, as well as complexity of their fix. Listed

below are the following:

1. -Quick reference list for fixes, listed in order from the simplest fix to most tedious

2. -NSIPS account unlock & reactivation (error code 0359) guide

3. Download DOD Certificates

First time log in? New to the Navy Reserve and having access issues?

 To access DoD websites from your computer, you need these certificates on your computer. You may

need to reinstall the certificates if the CAC enabled web site won't load, the website you are visiting is

prompting you with the message there is a problem with the website's Security Certificate / site is not

trusted, you have received a new CAC, or your DoD website worked up until recently and doesn't now.

 Use Military CAC website to find steps on how to download your DOD Certs

o https://militarycac.com/dodcerts.htm

List of website access quick fixes:

 Firstly, go to NSIPS and ensure your account is unlocked/active. Sometimes having NSIPS account

issues will cause other access issues

 Try different browsers

 Update all browsers

 Clear browser history and cache/cookies

 Update computer OS

 Try a different computer

 Try a different (new) card reader

 Try a different internet (sometimes it’s a website cert/security issue with overseas internet)

 Recently got a new CAC? You may need to complete a PIV Alignment (refer to that how-to-guide)

 Try using an NMCI computer at a local NOSC

 **if the access issue is with Navy eLearning, the website is commonly hit or miss. Try the suggestions

listed above, but also just try logging on at different times and different days. Sometimes it’s just a

server/timing issue

NSIPS unlocks and "error 0359":

 If your account has been locked, you need to use the “NSIPS Self-Service (Unlock)” hyperlink

 If you instead see Error Code 0359, you need to use the “NSIPS Self-Service (New Users)” hyperlink

 The "self-service" menus can be found by scrolling down on the NSIPS home page, and should allow you to

unlock / re-associate your account.

o If issues persist, please reach out to the NSIPS Help Desk using the contact information below:

 1-877-589-5991

 NSIPSHelpDesk@navy.mil