ECB - Unrestricted
Updated - ESCB-PKI - Common errors v.2.0.docx Page 3 of 21
TABLE OF CONTENTS
GLOSSARY AND ACRONYMS ..................................................................................................................... 6
1. Introduction .................................................................................................................................... 7
1.1. Certificate request state flow ................................................................................................. 7
1.2. Certificate state flow ............................................................................................................... 8
1.3. IAM logon: SSO and Browser session ...................................................................................... 9
1.4. ESCB-PKI application session and log-off ................................................................................ 9
2. Access to the ESCB-PKI application not granted ........................................................................... 10
1. IAM: Certificate not recognised .................................................................................... 10
2. IAM: Certificate not eligible .......................................................................................... 11
3. IAM: Revoked Certificate .............................................................................................. 11
4. IAM: No roles ................................................................................................................ 11
5. ESCB-PKI session invalidated ........................................................................................ 12
6. Generic browser error................................................................................................... 12
3. Certificate request rejected .......................................................................................................... 13
7. Certificate request rejected .......................................................................................... 13
8. New certificate request rejected .................................................................................. 13
9. Certificate renewal request rejected ............................................................................ 13
4. Certificate generation most common errors ................................................................................ 14
10. There is not a token with the serial number specified in the request ........................... 14
11. Client error downloading certificates ........................................................................... 14
12. License verification error .............................................................................................. 15
13. Error generating the keys ............................................................................................. 15
14. Error generating certificates ........................................................................................ 15
15. Error storing certificates ............................................................................................... 16
16. Invalid PIN downloading standard certificates ............................................................. 16
5. Certificate management most common errors ............................................................................ 18
17. Error reactivating a certificate ..................................................................................... 18
18. There is not a token in the reader ................................................................................ 18
19. Duplicated encryption key ............................................................................................ 18
20. Error storing certificates ............................................................................................... 19
6. Other common errors ................................................................................................................... 20
21. Invalid suspension code ................................................................................................ 20
22. Error downloading Terms and Conditions .................................................................... 20
23. Access denied ............................................................................................................... 20
24. System under maintenance .......................................................................................... 20
25. Unexpected error .......................................................................................................... 21