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2.0 Troubleshooting Steps
JVS is currently supported by Internet Explorer version 11, Firefox version 11 and Chrome.
Using these browsers minimizes access issues as they are more compatible with the JVS
application. Note that certain browser settings need to be updated with the correct security
protocols required to access JVS. Follow steps below to troubleshoot access barriers.
Note for Windows Users: Windows 8.1 and 10 are most compatible with the JVS application.
Several users have experienced access issues when using Windows 7 or older versions. To
check for operating system information, reference the Microsoft Support guidance.
Note for Mac Users: There are currently no recommended Mac operating systems.
Note: The following instructions apply to computers with a Windows-based operating system.
2.1 Refresh the Page
Try refreshing the https://dissportal.nbis.mil/diss-jvs-ui/faces/consent.jsp page when any of the
error messages above display:
• Press the F5 key on your keyboard or click the refresh symbol in your browser.
• Refresh multiple times. If the page continues to not load correctly, follow the steps below.
2.2 Remove CAC/Smart Card
Try removing your CAC or Smart Card from your device:
• Close any open browsers.
• Remove your CAC, ECA token, PKI token, or Smart Card.
• Insert your card again then re-open the browser.
• Try logging into JVS again. If you continue to encounter the error page, try the steps in
the “Update Browser Settings” section of this guide for either Internet Explorer , Firefox or
Chrome browsers
2.3 Update Browser Settings
Users may have to update certain settings in their browser in order to resolve their access issue.
Some examples including clearing the cache, deleting browsing history, updating “Trusted
Sites”, and reconfiguring the SSL/TSL setting. This section is divided by instructions specific to
Internet Explorer, Firefox, and Chrome.